Welcome to Peacock Engineering Ltd, a leading specialist in Asset and Service Management close

Support Services

What does Support mean to us?

 

To some Support is a mechanism for accessing software upgrades and patches.

 

To us Support is much more than that. It is an integral part of our overall service delivery.

 

Support enables our customers to continually drive more value out of their investment in their system and makes them successful in what they do.

 

The result?

Partnership, Understanding, Outstanding Results

 
 
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What do we value?

 

Transparency

Everything we do is in plain view to our customers. We think this is the only way to engender an open and honest relationship.  

Responsiveness

We don’t hide behind SLAs – we take great pride in exceeding our contractual obligations for issue diagnosis and resolution.

Expertise

You are never more than a phone call away from someone who knows your core product and how you are using it.  

Ownership

Because each support call is important to you it should be treated as such and brought to a satisfactory conclusion. Less than this would not meet our standards.


 
 

So, what should you expect?

 

A Dedicated Support Team

We build a knowledge network to satisfy your Service requirements. This is a blend of dedicated Support Desk staff and key consultancy personnel who are familiar with every aspect of your system. Knowledge is transferred through implementation and onboarding to ensure quick resolution of tickets for the long term  You have peace of mind that when you call us we can help immediately.

ITIL-Based Enterprise Support Desk

Our customers benefit from a manned ITIL-based, enterprise support desk that is available 24 hours a day, 365 days of the year. This is a premium service that is tailored to meet your requirements which can include configurations, customisations and integrations, building management insight.  

Analytics and Insights            

Knowing how you have been using your support is incredibly revealing and our unique analysis capability will help us to tailor your future service delivery to achieve better system design and performance. Uncovering internal skills gaps within your teams identifies appropriate training requirements that will lead to better system usage and will reduce the overall cost of your support services.  

Maximo Certified Consultants    
Not every Support service guarantees you will reach a Maximo 7.x certified consultant on the first call – we do. That is because accreditation of the team is extremely important to us. We ensure that all of our consultants have their own personal development plans in place so that their credentials and qualifications are concurrent with the latest version.


 

 Infinis support quote website

For further information

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