Support2018-09-28T11:52:14+00:00

Support Services

Peacock Engineering delivers unparalleled service levels, even surpassing those provided directly by IBM

Support

Peacock Engineering’s Support includes Maximo, mobility, scheduling, integration, configuration, development. Peacock Engineering recognises:

  • Different levels of solution complexity

  • A wide variation in internal capability

  • Impact of non-availability which can vary substantially

  • Support processes, systems and measures allow for a tailored ‘fit’

Supporting your System

  • Highly experienced team

  • Over 250 man-years implementing and supporting Maximo across all industries and geographies

  • Unparalleled service level, surpassing those provided directly by IBM itself

  • Online test environments for efficient diagnostics for client issues

  • Providing training for your solution, including onsite

  • Back to back relationship with IBM and Click Field Service Edge

Contact Us About Supporting your System

Work and Asset Management Solutions

Maximo Asset Management

Keep critical assets operating at maximum efficiency

Fingertip

A mobile solution that captures data on a mobile device in real-time

Click Field Service Edge

A scheduling and resource optimisations solution to manage the workforce

“Peacock Engineering have supported out Maximo system for more than five years, taking us from version 6.2, through 7.1 and recently up to version 7.6. They have consistently met their support commitments and provide a collaborative and proactive support service. Overall an excellent service!”

Neil Douglas, Head of IT, Infinis

“Peacock Engineering support our whole system, including mobile devices (hardware and software). We have found them to be reliable, responsive, and capable as demonstrated by us having no system outages or interrupted work during their tenure.”

CIO, Major FM Organisation

Support Services