Peacock Engineering’s ever-growing client base has resulted in a need to grow its support, consulting and delivery teams to support implementations of Maximo Asset Management, Click Field Service Edge and our own mobile solution Fingertip via a Managed Cloud Service model. Subsequently, Peacock Engineering has recently welcomed Michael Marks to the management team in response to this increase in demand.
Michael joins Peacock as the new Support and Helpdesk Manager and will take on the responsibility for ensuring the continued success and growth of Peacock’s support, Helpdesk and customer service provision. With many years working within IT, Michael has a proven track record of delivering positive change and improving performance for major companies in the software, security and technology sectors. This has included overseeing operations and providing solutions to emerging customer and business needs. He brings to the role strong leadership skills and a clear strategic vision for customer focus.
Darren Scrowston, Cloud Services Operations Manager says.
“Support has always been an integral part of Peacock’s success and growth, and the importance we attribute to support services is illustrated in the way we have always provisioned our support as a major integrated element of our overall services delivery. Michael has shown the vision and understanding regarding the provision of value to the clients through good support to make me sure that he will continue the success story of support at Peacock as well as carry it forwards and develop and build on that success”