There is ever increasing pressure on field service organisations or internal service departments to deliver faster and more agile services at lower cost. This means that there is greater emphasis being placed on ensuring that work schedules are optimised and resources fully utilised.
Tivoli Maximo software provides a class-leading capability for the work management process – with the notable exception that it does not have an integral automated scheduling capability, which is essential to provide dynamic and multi-faceted scheduling in a service-oriented organisation.
Peacock Engineering Ltd, building on their deep knowledge of both Tivoli Maximo and Click Schedule software, has developed the Click Maximo Integration Gateway to provide real-time message exchange between these two class-leading software solutions.
The Click Maximo Integration Gateway (CMIG)
Recognising the flexibility offered by a Click-Maximo combination, the CMIG has been developed and priced as an enabler to the development of a client-specific implementation delivered through installation of the base gateway and professional services to extend and configure the integration framework to meet the defined requirements of the client.
The baseline CMIG has been developed for use with both Click Schedule and ClickIMRS.
The CMIG software has been developed to provide bi-directional, real-time integration between Click and Maximo for Service Requests and Work Orders/Assignments.
Additionally, uni-directional integration has been developed to pass Technician information from Maximo to Click. This includes Craft and Skill profiles for each Technician.
Service Request Integration
The baseline CMIG supports the scheduling of Maximo Service Requests to a single resource for work executed within a single work period. Scheduling can be to the next available resource or through use of the Click Appointment software functionality delivery through the Maximo SR application. Any re-scheduling or optimisation activity that changes scheduled dates or the technician assigned to the Service Requests will be reflected in Maximo.
Work Order/Assignment Integration
The Maximo work order provides a sophisticated framework for managing work. It is however also very open and flexible in terms of the options that a user has in specifying work plans and managing execution of work. As such it is considered to be un-realistic to incorporate, within the baseline CMIG, integration to Click that would cover all possible scenarios. The baseline CMIG provides bi-directional Work Order Assignment scheduling based on the planned labour requirements specified on a work order. Where supported by the Click product variant, this will include the scheduling of work across multiple work periods, but does not include any assignment dependency or scheduling of work at Work Order Task level.
Defining the scope of your Click and Maximo integration
The CMIG pricing includes a professional services element (excluding Expenses) for the development of an outline statement of work with the client team. This statement of work will define the high-level requirements for the development of the baseline CMIG to support the full requirements for work scheduling. From this statement of work, Peacock Engineering will be able to provide a commercial proposal for the development and delivery of the full integration between Click and Maximo software.