Facilities Management

In recent years, the world of Facilities Management has transitioned from being small, low margin, low technology regional operators to increasingly capable organisations with National and sometime International contracts to deliver a wide range of facility services in a competitive market and ever-tightening service level expectations.

Whether as external organisations or internal service departments, effective service provision and efficient use of resources underpin the success of any Facility Management operation. Achievement of this depends upon defined processes, appropriate technology and systems and the staff able to apply them.

The Peacock Engineering team has amassed considerable domain experience within the FM sector – working with some of the biggest and most established Service Providers in the UK to deliver processes and management systems to enable them to deliver against their commitments.

Peacock Engineering understand the strategic drivers of the Service Provision sector:

• Service Excellence - meeting the service levels defined
• Compliance - providing an infrastructure and facility fit for purpose
• Availability - the earning capacity of the facility
• Cost and Cash Management

Peacock Engineering is able to provide experience and expertise in the following areas.

• Development and definition of a robust and relevant business process model that supports the strategic drivers and objectives of the Service Provider and provides a framework for effective work management and strong performance and process compliance measurement. Typical processes would include:
  
  • Helpdesk Operations and Service Request Management
  • Work and Response Planning
  • Work Scheduling
  • Work Execution (including support for Mobile Working)
  • Work Completion
  • Compliance Reporting and Improvement
  • Income Recovery
  • Supply Chain Management
• Development of process performance metrics to support compliance management against the process elements.
• Establishment of User and Functional Requirements for the implementation of Tivoli Maximo for Service Providers
• Interface requirements definition for establishing links to:
  
  • Building and Energy Management systems
  • Client Service Request Management,
  • Financial systems,
  • Mobile Working solutions
  • Resource Scheduling systems
• Collection, collation and preparation of Property, Asset and Maintenance Regime data to support the delivery processes.
• Technical System Delivery
  • Infrastructure Design and Build
  • Tivoli Maximo implementation
  • System Configuration and Development
  • Integration configuration
  • Data-loading
  • System Testing
  • Report Development
  • User Training

For more information on the Peacock delivery capability, please visit the following sections:

• Business Process Definition
• Implementation

Work Scheduling

With ever-increasing pressure on reducing costs while delivering a responsive and agile service offering, there is a requirement to ensure that resources are being used as effectively and efficiently as possible. Often this boils down to ensuring that the right staff are doing the right jobs at the right time.

This is relatively straight-forward if you have a small team of technicians and a few jobs per day, however the ability of a dispatcher to accurately and effectively schedule work quickly becomes untenable when you have to consider, work priority, service level commitments, geographic spread of work and resources, vary skill levels of technicians, access limitations to facilities and many other variables.

Service-centric organisations are turning to systems and software to help them solve the scheduling challenge, and Peacock Engineering have partnered with Click Software - one of the leading scheduling solutions globally - to provide schedule optimisation capability alongside Tivoli Maximo.

Peacock Engineering have developed the Click Maximo Integration Gateway (CMIG) - integration middleware that provides a two-way message exchange between Tivoli Maximo and Click Schedule for the real-time exchange of work and resource information between the systems, providing an end-to-end service delivery solution.

For more information about Click Schedule and the Click Maximo Integration Gateway, click here.