Authorised IBM Tivoli Maximo Support Partner

Peacock Engineering Ltd provides support to Maximo/Tivoli customers that is tailored to meet the specific requirements of the customer. This ranges from basic first-line support as part of their S&S maintenance, through to full system hosting and enhanced system and process support.

Peacock Engineering has certified resources across the Maximo/Tivoli platform, ranging from Business and Functional Consultants that can support clients in the use of Maximo, through Application and Reporting consultants skilled in the deployment and configuration of Maximo/Tivoli/Mobile We also have DB administration skills (DB2, Oracle and SQL Server), Application Server skills (Websphere and Weblogic) as well as Java developers well-versed in the Java Framework of Maximo.

Our Support offering is backed by our internal use of Tivoli Service Request Manager to manage our service delivery. This covers Service Requests, Incidents, Problems Changes and Release Management; all of which are delivered through ITIL compliant processes. Customers are able to initiate Service requests through a number of channels, including a dedicated telephone support line, our self-service Request Management portal or via e-mail .

If you would like to understand how Peacock Engineering Ltd could help your organisation improve the support arrangements for your Tivoli Maximo system, then please do not hesitate to contact us.